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For the customer

Join 7,5 million natural gas consumers. See how to connect your home or business to the gas network of Polska Spółka Gazownictwa in a few steps. Use the Connection Portal to submit the necessary documents without leaving your home.

Connection portal

Instructional videos - 4
We encourage you to use our new service – the Connection portal. It is a system that allows you to submit applications via the Internet in a friendly and convenient way. It gives you control and reminds you about important stages in the process of connecting your building via free SMS or e-mail messages. The connection portal is time-saving and convenient. Documents in the Connection Portal will be accepted electronically, and they do not require a traditional signature. This means you can download, print, or forward them at any time. You can also sign a connection agreement digitally (this applies to customers who declare gas consumption up to 10 m3/h).
Go to the Connection portal

Connecting to the gas network

Learn the basic steps of the connection process.

STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5
Client
PSG
Submit an application for issuing conditions for connecting to the gas network Right arrow icon Attach a map with the proposed location of the gas cabinet to the application.

If you want to connect your home or business to the gas network, you can use the Connection portal.

Issuing the conditions for connecting to the gas network Right arrow icon Having conditions for connecting to the gas network issued is free of charge and does not oblige you to sign a connection contract. The waiting time for a decision is up to 30 days.

If you want to connect your home or business to the gas network, you can use the Connection portal.

Sign a contract for connecting to the gas network Right arrow icon Right arrow icon Learn the deadlines and scope of work specified in the agreement.

If you want to connect your home or business to the gas network, you can use the Connection portal.

Carry out your gas installation Right arrow icon Choose a company to design and build a gas system from the gas cabinet to the gas receivers. The completion date is specified in the connection contract.

If you want to connect your home or business to the gas network, you can use the Connection portal.

Select a gas supplier Right arrow icon Select a gas supplier (the list is available here) and sign a comprehensive agreement with them.

If you want to connect your home or business to the gas network, you can use the Connection portal.

Construction of the gas connection Right arrow icon We will design and make the gas connection. The completion date is specified in the connection contract.

If you want to connect your home or business to the gas network, you can use the Connection portal.

Gas meter installation Right arrow icon Right arrow icon The seller, on your behalf, will commission us to install the gas meter. We will call you to arrange the installation date.

If you want to connect your home or business to the gas network, you can use the Connection portal.

We are glad that you have become a recipient of ecological natural gas

Stages of connection

Group BI House icon leading to information about connecting to the gas network for BI Group
Individual customers and small businesses
Group BII + A Store icon leading to information about connection to the gas network for Group BII + A
Services, industry, and public utilities
Group C Factory icon leading to information about connection to the gas network for Group C - transmission, distribution and storage
Industry, distribution, and storage
Group C Biogas plant icon leading to gas grid connection information for Group C - Biogas Plants, Mines and Regasification
Biogas plants, mines, and regasification

Gas consumption calculator

The calculator allows you to calculate the estimated consumption of natural gas with a known power capacity of the devices that you will be using. All you need to do is enter the type of gas distributed through the networks in a given area, as well as the total capacity of the individual gas devices. You can find information on the type of gas here: Distribution System Map. For conversion, equipment efficiency was assumed to be 90% and the nominal gross calorific values were as follows:
  • for high-methane gas, group E – 39.5 MJ/m3;
  • for nitrogen-rich gas, subgroup Lw – 32.8 MJ/m3;
  • for nitrogen-rich gas, subgroup Ls – 28.8 MJ/m3.
The calculated fuel gas consumption value in m3/h is an estimated value that should be verified by the designer of the internal gas system in your building.
kW
Maximum hourly gas consumption: 0.0 m3/h

Tariff

Current tariff
Icon pdf Tariff No. 12 (consolidated text)
Icon pdf Amendment No. 1 to Tariff No. 12
Icon pdf Tariff No. 12

By Decision of the President of the Energy Regulatory Office No. DRG.DRG-2.4212.41.2023.AG, dated December 15, 2023, the Tariff No. 12 for fuel gas distribution services was approved for Polska Spółka Gazownictwa sp. z o.o. based in Tarnów. Tariff No. 12 was published in the Industry Bulletin of the Energy Regulatory Office – Fuel Gases No. 128 (2792), dated December 15, 2023. The new tariff took effect on January 1, 2024.

By Decision of the President of the Energy Regulatory Office No. DRG.DRG-2.4212.61.2022.AG, dated January 5, 2023, the Amendment No. 1 of Tariff No. 12 for fuel gas distribution services was approved for Polska Spółka Gazownictwa sp. z o.o. based in Tarnów. The Amendment No. 1 of Tariff No. 12 was published in the Industry Bulletin of the Energy Regulatory Office – Fuel Gases No. 2 (2799), dated January 8, 2023 and concerns the adjustment of the text of Tariff No. 12 to the provisions of:

1. the Act of 15 December 2022 on special protection of selected consumers of gaseous fuels in 2023 in connection with the situation on the gas market (Journal of Laws of 2022, item 2687, as amended) - effective for the period 1.01-30.06.2024.
and
2. amendment to the Regulation of the Minister of Energy of 15 March 2018 on the detailed principles of shaping and calculating tariffs and settlements in the gaseous fuels trade (Journal of Laws of 2021, item 280, as amended) - took effect on 1 February 2024.

See previous tariffs

Interruptions in gas supply

Find out whether there are any ongoing or scheduled interruptions in gas supply in your area. We publish information about outages involving at least 200 buildings connected to the network.

Ongoing gas supply interruptions (the 5 most recent):

province city region shutdown from estimated
restoration		 info type status
No ongoing interruptions in gas supply
See all

Complaints

If you need to submit a complaint regarding objections to the activities conducted by Polska Spółka Gazownictwa sp. z o.o. (e.g. readings and measurements, connection to the gas network, or matters related to gas meters), please familiarise yourself with the complaint submission procedure.
Go to the subpage Complaints

What is natural gas?

Natural gas is a natural fuel extracted from deposits in the Earth’s crust. It is a mixture of gases and fumes extracted from the ground which contain significant amounts of methane (up to 98% for high-methane gas).

Natural gas is odorless, colorless, and lighter than air. Natural gas is a very ecological fuel; it emits only trace amounts of harmful pollutants when combusted. It is also an efficient and convenient fuel that does not require handling or storage.

Natural gas can be used to prepare meals, heat tap water, or heat houses.

What needs to be done to connect to the gas network?

Submit the “Application for specifying the conditions for connecting to the gas network.” Based on that, we will verify the technical and economic conditions for the supply of fuel gas. One necessary condition for connecting to the gas network is that you have a legal title to the property to be connected. The application is available in Downloads below.

Submit the completed application with attachments via the Connection Portal without leaving your home. The portal will guide you through the entire connection process and keep you informed about the connection status via text messages or e-mail notifications.

Who approves the prices of gas distribution services?

Pursuant to the Energy Law, the Distribution Service Provider’s Tariff is subject to approval by the President of the Energy Regulatory Office. Once they are published in the ERO Bulletin, the approved tariffs take effect after at least 14 days has passed.

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Companies carrying out gas meter readings and bellows gas meter replacement for PSG

Below is a list of companies with which Polska Spółka Gazownictwa has concluded an agreement for the implementation of gas meter readings and replacement of bellows gas meters.
Icon pdf List of companies carrying out gas meter readings for PSG
Icon pdf List of companies carrying out gas meter replacements for PSG

Safety of natural gas users

Correct operation of gas systems and devices

An icon showing a section of a gas network with a valve and pressure gauge and a sign confirming that the network is in good condition

Provide an annual inspection of the condition of the flue ducts

Icon showing the process of burning gas informing that to burn 1 m3 of gas you need about 10 m3 of air

Burning 1 m3 of gas requires approx. 10 m3 of air

  • do not cover the openings of the intake grills in doors and ventilation ducts       
  • take care of proper exhaust gas discharge
  • provide a proper air draft in the ventilation duct
  • do not cover or reduce the diameter of flue ducts and do not eliminate ventilation openings in rooms where gas appliances are installed.

Always use gas appliances in accordance with the operating instructions and their intended use.

ORCS map and gas quality

We present the ORCS Map, where you can see the allocation of the city and the gross calorific values in ORCS.

See more

Restriction plan

We have published the ‘Plan for the Introduction of Restrictions in Natural Gas Consumption No. 1/2023’.

See more

Change of fuel gas supplier

Information for gas recipients about the possibility of changing the supplier (supplier switching procedure), official supplier, or backup supplier.
See more
For the customer

Connection portal Tariff Change of fuel gas supplier

For the supplier

Distribution Network Code Distribution Contract ORCS map and gas quality

About PSG

Strategy Investment International cooperation

Security

When gas is leaking Gas Network Security Safety of Natural Gas Users

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