For the customer

Join over seven million natural gas consumers. See how to connect your home or business to the gas network of Polska Spółka Gazownictwa in a few steps – you can use the Connection Portal or submit documents at one of our Customer Service Points.

Connecting to the gas network

Learn the basic steps of the connection process and how long it will take to complete the next steps.

STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5
Client
PSG
Submit an application for issuing conditions for connecting to the gas network Ikona strzałki w prawo Attach a map with the proposed location of the gas cabinet to the application.
Issuing the conditions for connecting to the gas network Ikona strzałki w prawo Having conditions for connecting to the gas network issued is free of charge and does not oblige you to sign a connection contract. The waiting time for a decision is up to 21 days.
Sign a contract for connecting to the gas network Ikona strzałki w prawo Ikona strzałki w prawo Learn the deadlines and scope of work specified in the agreement.
Carry out your gas installation Ikona strzałki w prawo Choose a company to design and build a gas system from the gas cabinet to the gas receivers. The completion date is specified in the connection contract.
Select a gas supplier Ikona strzałki w prawo Select a gas supplier (the list is available here) and sign a comprehensive agreement with them.
Construction of the gas connection Ikona strzałki w prawo We will design and make the gas connection. The completion date is specified in the connection contract.
Gas meter installation Ikona strzałki w prawo Ikona strzałki w prawo The seller, on your behalf, will commission us to install the gas meter. We will call you to arrange the installation date.
We are glad that you have become a recipient of ecological natural gas

Connection portal

We encourage you to use our new service – the Connection portal. It is a system that allows you to submit applications via the Internet in a friendly and convenient way. It gives you control and reminds you about important stages in the process of connecting your building via free SMS or e-mail messages. The connection portal is time-saving and convenient. Documents in the Connection Portal will be accepted electronically, and they do not require a traditional signature. This means you can download, print, or forward them at any time. You can also sign a connection agreement digitally (this applies to customers who declare gas consumption up to 10 m3/h).
The features of the Connection portal differ depending on the area in Poland Go to the Connection portal

Client’s request

Download, fill in, and submit all the necessary documents in person or by mail at our Customer Service Points or at the selected fuel gas supplier.

Gas consumption calculator

The calculator allows you to calculate the estimated consumption of natural gas with a known power capacity of the devices that you will be using. All you need to do is enter the type of gas distributed through the networks in a given area, as well as the total capacity of the individual gas devices. You can find information on the type of gas here: Distribution System Map. For conversion, equipment efficiency was assumed to be 90% and the nominal gross calorific values were as follows:
  • for high-methane gas, group E – 39.5 MJ/m3;
  • for nitrogen-rich gas, subgroup Lw – 32.8 MJ/m3;
  • for nitrogen-rich gas, subgroup Ls – 28.8 MJ/m3.
The calculated fuel gas consumption value in m3/h is an estimated value that should be verified by the designer of the internal gas system in your building.
kW
Maximum hourly gas consumption: 0.0 m3/h

Tariff

Current tariff

By Decision of the President of the Energy Regulatory Office No. DRG.DRG-2.4212.30.2020.AIK, dated January 13, 2021, the new Tariff No. 9 for fuel gas distribution services was approved by Polska Spółka Gazownictwa sp. z o.o. based in Tarnów. Tariff No. 9 was published in the Industry Bulletin of the Energy Regulatory Office – Fuel Gases No. 3(1394)/2021, dated January 13, 2021. The new tariff took effect February 1, 2021.

See previous tariffs

Interruptions in gas supply

Find out whether there are any ongoing or scheduled interruptions in gas supply in your area. We publish information about outages involving at least 200 buildings connected to the network.

Ongoing gas supply interruptions (the 5 most recent):

province city region shutdown from estimated
restoration
info type status
No ongoing interruptions in gas supply
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Complaints

If you need to submit a complaint regarding objections to the activities conducted by Polska Spółka Gazownictwa sp. z o.o. (e.g. readings and measurements, connection to the gas network, or matters related to gas meters), please familiarise yourself with the complaint submission procedure.
Go to the subpage Complaints

Natural gas is a natural fuel extracted from deposits in the Earth’s crust. It is a mixture of gases and fumes extracted from the ground which contain significant amounts of methane (up to 98% for high-methane gas).

Natural gas is odorless, colorless, and lighter than air. Natural gas is a very ecological fuel; it emits only trace amounts of harmful pollutants when combusted. It is also an efficient and convenient fuel that does not require handling or storage.

Natural gas can be used to prepare meals, heat tap water, or heat houses.

Submit the “Application for specifying the conditions for connecting to the gas network.” Based on that, we will verify the technical and economic conditions for the supply of fuel gas. One necessary condition for connecting to the gas network is that you have a legal title to the property to be connected. The application is available in Downloads below.

You can conveniently submit a completed application with attachments via the Connection Portal without leaving your home. The application can also be sent by mail or delivered in person to our nearest unit or a selected gas supplier (the list of our units is available here).

Pursuant to the Energy Law, the Distribution Service Provider’s Tariff is subject to approval by the President of the Energy Regulatory Office. Once they are published in the ERO Bulletin, the approved tariffs take effect after at least 14 days has passed.

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Companies carrying out gas meter readings and bellows gas meter replacement for PSG

Below is a list of companies with which Polska Spółka Gazownictwa has concluded an agreement for the implementation of gas meter readings and replacement of bellows gas meters.

Safety of natural gas users

Correct operation of gas systems and devices

Lewa ikona bloku bezpieczeństwa

Provide an annual inspection of the condition of the flue ducts

Prawa ikona bloku bezpieczeństwa

Burning 1 m3 of gas requires approx. 10 m3 of air

  • do not cover the openings of the intake grills in doors and ventilation ducts       
  • take care of proper exhaust gas discharge
  • provide a proper air draft in the ventilation duct
  • do not cover or reduce the diameter of flue ducts and do not eliminate ventilation openings in rooms where gas appliances are installed.

Always use gas appliances in accordance with the operating instructions and their intended use.

Change of fuel gas supplier

Information for gas recipients about the possibility of changing the supplier (supplier switching procedure), official supplier, or backup supplier.
See more
For the customer

Connection portal Tariff Change of fuel gas supplier

For the supplier

Distribution Network Code Distribution Contract ORCS map and gas quality

About PSG

Strategy Investment International cooperation

Security

When gas is leaking Gas Network Security Safety of Natural Gas Users

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