Bearing in mind the potential cybersecurity threats which the users of services supported by IT solutions are exposed to, Polska Spółka Gazownictwa sp. z o.o. would like to remind users about the basic methods of protection against such threats.

Cybersecurity threats include such threats as “phishing” or social engineering attacks, which involve scammers collecting personal information from their victims by pretending to be someone they trust. Such attacks are made via websites or emails, for example.

  • If you use the website of Polska Spółka Gazownictwa sp. z o.o. (e.g., when looking for information on connecting to the gas network or taking meter readings, or using the gas consumption calculator), make sure that you use the correct address: this is true with other IT tools, e.g., the website for submitting nominations, which is available at,
  • Current contact and address details are available in the “Contact” tab,
  • When contacting the Gas Emergency Service by dialing 992 in order to report a breakdown or a threat to life, there is no obligation to give personal information; reports can be made anonymously.
  • Be wary of fake emails that might contain malicious attachments or links that redirect to dangerous content. Always check the sender of the message thoroughly, particularly the e-mail address the correspondence was sent from.
  • Pay particular attention when you receive a message which:
    • comes from an unknown sender who you have not corresponded with before,
    • contains gross spelling errors or does not contain Polish diacritics,
    • has attachments with a double file extension, e.g., “filename.pdf.exe”, or is in the .xlsx format, or
    • has an encrypted archive with a password in the message body.
  • If you receive an invoice, verify that the account number listed on the invoice is consistent with the previously provided number – on the contract you signed, for example.

  • Remember to log out of websites.
  • Enable automatic updates of the operating systems and software that you use on your devices.
  • Use antivirus software with an up-to-date virus database.
  • Use software that comes only from a legal and trusted source.
  • Use strong, unique passwords – you can use a password manager for this purpose.
  • Change your password immediately if you suspect that it has been discovered or if another person knows it.
  • Use wireless network technologies to transmit information only when you are sure that the transmission is encrypted.
  • Never leave your computer or mobile device unattended.
  • Connect to trusted networks - do not trust open access points.
  • Only connect your mobile devices to trusted devices – even for charging. Remember that your device can be attacked via USB ports. It is possible to send malware, e.g., from an infected PC to a device connected to it via a USB cable.
  • Lock your computer or device screen when you are not using it.
Following the above rules does not guarantee full protection against the constantly evolving cyber threats, but it significantly reduces your level of risk.

  • If you use the IT systems of Polska Spółka Gazownictwa sp. z o.o. and you have identified a situation that you believe constitutes a potential ICT security event or incident, inform the services of Polska Spółka Gazownictwa sp. z o.o. responsible for cybersecurity, using the following address: [email protected].
  • In addition, if you provide services to Polska Spółka Gazownictwa sp. z o.o. under an agreement, the cyber threat may be reported on your behalf by the person responsible for the performance of such agreement on the part of Polska Spółka Gazownictwa sp. z o.o. (indicated therein).

  • In connection with the establishment of Polska Spółka Gazownictwa sp. z o.o. as operator of key service in the field of gas fuel distribution, the Cybersecurity Team was established. The Team's task is to implement the obligations arising from the Act of 5 July 2018 on the national cybersecurity system in the area of reactive, preventive and security-related measures.
  • A detailed description of the Cybersecurity Team's tasks is included in the "Policy statement for operation in accordance with RFC 2350" (below).