If you need to submit a complaint regarding objections to the activities conducted by Polska Spółka Gazownictwa sp. z o.o. (for example, readings and measurements, connection to the gas network, or matters related to gas meters), please choose the form that is convenient for you:
- electronically via the contact form by selecting the notification category “Complaints.”
- by phone to the appropriate phone number
- by mail to the addresses of PSG Gaswork Branches
In your complaint, please provide the following information:
- the client’s name/company name,
- pickup point address,
- email address/telephone,
- description of the complaint,
- expected way of handling the case, and
- the form in which you would like to receive the answer (in writing, by e-mail, or by phone).
We will address the complaint and provide a reply within 14 days of receiving the complaint, in the form that you indicate in the complaint. We guarantee confidentiality and impartiality to our clients and complainants.