Orders for access should be sent to [email protected], and the subject line of the message should be as follows: Nominations – granting of rights or OSDW forecast – granting of rights. 

The following information should be provided in the order:

• Full name
• Name of the ZUD or OSDW
• Email address (should be in accordance with Annex No. 5, Table 1 B to the UD - Distribution Agreement, or MUD - Inter-operator Distribution Agreement)
• Access to the ZUD/OSDW tile if the user is to have access to various agreements (e.g. ZUD/OSDW), please specify in this item.

Additional information and training materials on the use of the eBOK - Electronic Customer Service Office (including the terms and conditions of use of the Electronic Customer Service Office and the instructions for use of the Electronic Customer Service Office application) are available HERE.

For questions regarding the submission of nominations, please contact to [email protected].

For any issues related to the operation of the eBOK portal, please contact [email protected].

Please write "NOMINATION" and include a further description of the problem in the subject line of your request, or "OSDW FORECAST" and include a further description of the problem in the subject line of your request.