Corporate Social Responsibility (CSR)

Ethical values are an integral part of the way business is done in Polska Spółka Gazownictwa. This comes from a belief that ethics in business translates into our company’s profitability.

We place great emphasis on compliance with the Code of Ethics which is in force in our company. This document is based on our core values and its main purpose is to build increasing awareness and to reduce the occurrence of ethically questionable situations. The Code sets out the values and ethical standards to be followed and complements the rules of conduct set out in applicable laws and internal regulations.

email: [email protected]

At Polska Spółka Gazownictwa, the protection of human rights is an integral part of the way we conduct our business.

This policy sets out the key principles governing the actions, conduct and regulations applicable at Polska Spółka Gazownictwa which are directly or indirectly related to ensuring respect for human rights within the organisation and in relations with external stakeholders.

Respect for human rights at Polska Spółka Gazownictwa is implemented on the basis of internal regulations, national legislation and international standards and guidelines.

The PSG Capital Group's Anti-Corruption and Fraud Policy has been established to ensure that the Group operates in a fair and transparent manner, in line with legal provisions, internal organisational acts and ethical standards.

The policy establishes standards for preventing corruption and fraud, including prohibited behaviours, the duties of management and employees of PSG Capital Group companies, and the reporting of fraud. It also establishes control mechanisms for business processes.

In order to fulfil the obligations arising from the Act of 14 June 2024 on the protection of whistleblowers, with regard to establishing internal reporting channels for submitting internal reports concerning breaches of generally applicable law, taking follow-up action and the manner of protecting whistleblowers, the “Whistleblower Protection Policy at the PSG Group” has been introduced .

Contact details of persons authorised to receive internal reports:

• Wiesław Klekowski – director responsible for the audit area 

mobile: 885 920 301
postal address: 6/14 Krucza Street, 00-537 Warsaw
marked ‘FOR PERSONAL DELIVERY’

• Małgorzata Kucharczyk 

mobile: 885 351 160
postal address: 6/14 Krucza Street, 00-537 Warsaw

• Piotr Lichtarski

mobile: 885 263 074
postal address: 44 Ziębicka Street, 50-507 Wrocław

Healthy business relationships translate into the company’s profitability. That is why we are constantly developing our relationships with stakeholders. We learn about their expectations during meetings, through regular employee and customer satisfaction surveys, and during investment implementation. In contact with our partners, we use service quality control programs, thereby reinforcing the sense of satisfaction among gas consumers and local communities.

We protect clients against abuse

We identify, analyze, and assess the risks associated with fraud in order to prevent it. We have a “Compliance Program” which defines the rules of building relationships with the users and potential users of the company’s distribution system. 

We apply responsibility in the supply chain

We organize market consultations in the form of technical dialogue, during which we identify problems and work out solutions together.

We analyze, monitor, and control the supply chain, and we care about the safe working conditions of our subcontractors. Thanks to these activities, we ensure that our business partners provide a high level of services.

We provide security and continuity of supply

The safety of gas users is our priority, which is why we educate them and introduce new technologies that enable even more effective and safer use of the distribution system. We conduct regular customer satisfaction surveys and improve the existing communication channels, and we train employees and provide them with tools to effectively respond to our customers’ needs.

We are sponsors

We support valuable nationwide and regional projects in the following areas: patriotic and historical events, ecology and environmental protection, social affairs, science and education, and sport and culture. PSG’s sponsorship is transparent which allows for effective promotion of the company’s activities.

We organize meetings with potential recipients

In addition to the situation when a customer visits our service centers, we also care about building relationships with our potential recipients. We hold regular meetings with residents and local government officials from even the smallest towns.

All strategic investments for gasifying municipalities start with a dialogue with the local community.

Best practices of an organization are valuable activities which are carried out in response to the needs of stakeholders, leading to above-average results. They also provide a benchmark for evaluating certain aspects of the company’s performance. Best practices refer to such methods of operation that are factors of the success of the organization, i.e., they contribute to the implementation of its tasks.

Sharing information about best practices inspires other organizations and sets a model to follow.

email: [email protected]