Healthy business relationships translate into the company’s profitability. That is why we are constantly developing our relationships with stakeholders. We learn about their expectations during meetings, through regular employee and customer satisfaction surveys, and during investment implementation. In contact with our partners, we use service quality control programs, thereby reinforcing the sense of satisfaction among gas consumers and local communities.
We protect clients against abuse
We identify, analyze, and assess the risks associated with fraud in order to prevent it. We have a “Compliance Program” which defines the rules of building relationships with the users and potential users of the company’s distribution system.
We apply responsibility in the supply chain
We organize market consultations in the form of technical dialogue, during which we identify problems and work out solutions together.
We analyze, monitor, and control the supply chain, and we care about the safe working conditions of our subcontractors. Thanks to these activities, we ensure that our business partners provide a high level of services.
We provide security and continuity of supply
The safety of gas users is our priority, which is why we educate them and introduce new technologies that enable even more effective and safer use of the distribution system. We conduct regular customer satisfaction surveys and improve the existing communication channels, and we train employees and provide them with tools to effectively respond to our customers’ needs.
We are sponsors
We support valuable nationwide and regional projects in the following areas: patriotic and historical events, ecology and environmental protection, social affairs, science and education, and sport and culture. PSG’s sponsorship is transparent which allows for effective promotion of the company’s activities.
We organize meetings with potential recipients
In addition to the situation when a customer visits our service centers, we also care about building relationships with our potential recipients. We hold regular meetings with residents and local government officials from even the smallest towns.
All strategic investments for gasifying municipalities start with a dialogue with the local community.