Polska Spółka Gazownictwa (“PSG”, “Polish Gas Company”), which acts as the gas distribution system operator, has recently noted cases of suppliers terminating master agreements with customers for reasons attributable to the suppliers.
We would like to remind you that in such a case, the customer who intends to continue to consume gas also has the right to conclude a master agreement with a supplier of his/her choice. The supplier that was selected by the customer will handle all the procedures required to maintain the continuity of the gas supply to the customer.
If a customer intending to continue to consume gas does not conclude a master agreement with a seller of his/her choice, the substitute sales procedure will apply. It means that PSG, for and on behalf of the customer, will conclude a master agreement with:
- a backup supplier, if such a supplier has been designated by the customer under the master agreement with the existing supplier. The list of backup suppliers is available below.
- official supplier (PGNiG Obrót Detaliczny sp. z o.o.), if the customer has not indicated a backup supplier in the agreement with the current supplier. Information about the official supplier is available at: http://pgnig.pl/sprzedawca-z-urzedu.
The backup supplier or official supplier will ensure the continuity of supply of fuel gas to the customer.
PSG informs that any customer intending to continue consuming fuel gas will therefore not be deprived of its supply.
If the customer decides to terminate the consumption of fuel gas from the PSG distribution network, the customer should inform his/her supplier thereof.
If you have any questions or concerns, please contact your current supplier with whom you have concluded a master agreement.
The list of suppliers active on PSG networks is available below.