FOR THE CUSTOMER • February 12, 2021

Starting 15 February, some units reopening for customers

Please be advised that starting Monday, 15 February 2021, due to the relaxation of restrictions related to the coronavirus pandemic (COVID-19), Polska Spółka Gazownictwa will reopen some of its direct customer service units, which will operate under a strict sanitary regime.
A detailed list of open customer service locations can be found in the table available below. The remaining units are still closed. We will keep you informed of any changes.

Meanwhile, please feel free to contact us by phone Monday through Friday from 7.00 am to 6.00 pm. Our consultants will answer any questions you might have.

In order to connect to the gas network without having to visit our premises, log in to the Connection portal.

Without leaving your home, you can:
  • file an application for specifying the conditions for or possibility of connecting to the gas network,
  • file an application for a connection contract,
  • digitally sign a connection contract (applies to customers declaring gas consumption up to 10 m3/h),
  • check the current information about the stages and progress of connection works,
  • receive electronically accepted documents, i.e. those without a traditional signature, as well as an invoice for connection.

At the same time, please use the contact form, where you can ask questions regarding:

  • Connecting to the gas network – conditions or contracts
  • Connecting to the gas network – performing a contract
  • Usage/Readings
  • Launching or resuming gas supply
  • Replacing a gas meter/Suspending gas service
  • Changing a supplier
  • Complaints

We thank you for your understanding and apologise for any inconvenience.

For the customer

Connection portal Tariff Change of fuel gas supplier

For the supplier

Distribution Network Code Distribution Contract ORCS map and gas quality

About PSG

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Security

When gas is leaking Gas Network Security Safety of Natural Gas Users

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